Return Policy

At Luxia, we are committed to providing premium-quality men's fashion products. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before placing your order.

General Policy

Every product is carefully inspected before it is packed and shipped. If you receive a product with a genuine issue, we will gladly assist you with a return or exchange under the conditions below.

Eligible Return & Exchange Cases

  • Wrong Product Delivered: You received a product different from the one you ordered.
  • Damaged Product: The item was damaged during shipping or arrived with visible defects.
  • Manufacturing Defect: The product has a verified stitching, fabric, zipper, button, or other manufacturing defect.
  • Incorrect Size Delivered: You received a different size than the one you ordered.
  • Missing Item(s): Any ordered product or accessory is missing from your package.

Note: Please report any issue within 24 hours of receiving your order with clear photo or video evidence.

Non-Returnable Situations

Returns or exchanges will not be accepted in the following cases:

  • Change of mind after receiving the product.
  • Ordering the wrong size or color by mistake.
  • Minor color variations caused by lighting, photography, or display settings.
  • Damage caused by improper use, washing, ironing, alteration, or misuse.
  • Products that have been worn, washed, stained, or have their original tags removed.
  • Requests made more than 24 hours after delivery (except applicable warranty claims, if any).

How to Request a Return or Exchange

  1. Contact our customer support within 24 hours of receiving your order.
  2. Provide your order number and explain the issue.
  3. Share clear photos or a short video showing the problem.
  4. Our support team will review your request within 24–48 hours.
  5. If approved, the product may be exchanged for the same item or another product of equal or higher value (price difference applies). Return courier charges may apply depending on the reason for the return.

Refund Policy

Refunds are provided only when a replacement or exchange is not possible.

Approved refunds are processed within 3–5 business days through the original payment method (bKash, Nagad, or other applicable methods).

📞 Contact for Returns: +8801714271045

Last updated: Junly 2026